Last Updated: 21-Aug-25

Welcome to Ryans Bus Lines. We respect your privacy and are committed to protecting your personal information. This policy describes how we collect, use, and safeguard your data.

1. About Us

Ryans Bus Lines (operating as Ryan Bros. Bus Service Pty Ltd), ABN: 94 004 358 392, is headquartered at 11 Beverage Drive, Tullamarine VIC 3043, Australia.

2. What Information We Collect

• Personal Information: Name, contact details (phone, email), billing and payment information if booking services.
• Usage Data: Interaction with our website (e.g., pages viewed, form inputs).
• Device & Log Data: IP address, browser type, device information, timestamps.

3. How We Collect Information

• When you make enquiries or bookings through our website.
• Via contact forms, email, phone, or in person.
• When you browse our site, through analytics tools.

4. Why We Collect It

To:

• Respond to service inquiries and process bookings (e.g., charters, tours, airport transfers).
• Send confirmations, updates, or important service notifications.
• Enhance our services, website usability, and customer experience.
• Comply with legal, safety, and regulatory requirements (e.g., transport regulations). ryansbus.com.au

5. Legal Basis for Processing

Your data is managed based on:

• Consent—when you submit your details voluntarily.
• Contractual necessity—for bookings or service provision.
• Compliance/legal obligation—related to transport regulations.
• Legitimate interests—for improving website functionality, analytics, and marketing, provided we keep your interests in mind.

6. How We Store & Protect Information

• Data is stored securely in compliance with Australian data protection regulations.
• Access is restricted to authorized staff only.
• We use encryption and security protocols to protect your information.
• We retain data only as long as necessary (e.g., for bookings, financial records, legal compliance), then securely delete or anonymize it.

7. When We Share Your Information

We may disclose your personal data to:

• Service providers: Payment processors, email services, website hosting providers.
• Regulatory bodies: As required by law or transport regulations (e.g., safety audits or compliance checks).
• Business transactions: In case of corporate sale or restructuring, under confidentiality obligations.

8. Cookies & Tracking Technologies

Our site uses cookies and tracking tools (e.g., Google Analytics) to:

• Improve your browsing experience.
• Monitor site usage and performance.

You can manage cookie preferences via your browser settings.

9. Third-Party Links

Our site may include links to partners or external services. We do not control their privacy practices—please review their policies independently.

10. Your Rights

Under Australian privacy law, you may:

• Access the personal information we hold about you.
• Correct inaccuracies.
• Withdraw consent or request we stop using your data (unless required for legal or contractual reasons).
• Request deletion of your data, subject to legal and retention requirements.

To exercise these rights, contact us using the details below.

11. Contact Us

For any privacy-related requests or questions:

Email: bookings@ryanbus.com.au
Phone: (03) 9335 4666
Address: 11 Beverage Drive, Tullamarine, Victoria 3043, Australia

12. Policy Updates

This policy may be updated from time to time. We’ll note the latest revision date at the top. Continued use of our services after updates indicates acceptance of the revised policy.